Privacy Policy

1. Introduction

Welcome to Elyria®! Your privacy is very important to us. This Privacy Policy explains how we collect, use, process, and protect the information of individuals who access or interact with our online store tryelyria.com. By using our services, you agree to these practices.

2. Information We Collect

Data you provide: name, email address, phone number, shipping and billing address, order details, and preferences.
Payments: data required to process payments, managed by certified payment gateways. We do not store complete card numbers.
Support and communications: messages and customer service requests.
Technical and usage data: IP address, device information, browser type, pages visited, browsing times, and checkout events, collected through cookies and similar technologies.

3. How We Use Your Information

  • To process orders, payments, and deliveries, and to manage exchanges, returns, and after-sales support.
  • To provide customer service and manage your purchase.
  • To improve and personalize your experience through analytics and performance optimization.
  • To send transactional communications, such as order confirmations and shipping updates, and, where legally permitted, marketing messages. You may unsubscribe at any time.
  • To ensure security and comply with legal obligations, including fraud prevention.

4. Sharing Information

We may share your data with service providers who assist us with operations such as payment processing, logistics, email or SMS delivery, hosting, and analytics. These providers operate under contractual agreements, apply strict security measures, and do not sell your personal information.

5. Security

We implement reasonable technical and organizational measures, including encryption in transit, access controls, and monitoring, to protect your data against unauthorized access, misuse, or disclosure.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, transfer, or delete your personal data, to object to certain processing activities, and to withdraw consent where applicable. To exercise these rights, please contact info.elyria@gmail.com.

7. Cookies and Tracking Technologies

We use cookies for essential functionality, analytics, and personalization. Please review our Cookie Policy available on tryelyria.com for more information and to manage your preferences.

8. International Data Transfers

We may process personal data outside your country through our service providers and logistics partners, applying appropriate safeguards in accordance with applicable data protection regulations.

9. Children’s Privacy

Our services are not directed to minors. If you believe that a minor has provided us with personal data, please contact us so we can promptly remove such information.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be published on tryelyria.com and will indicate the revision date. Continued use of the website after updates constitutes acceptance of the revised policy.

11. Contact

For questions, requests, or to exercise your privacy rights, please contact us at info.elyria@gmail.com.